The Problem
Customers message salons on WhatsApp to ask about prices, timings and appointments. Staff are busy with clients, so replies come late or get missed, and customers book somewhere else. Many also ask for slots on days the salon is closed, which leads to long back-and-forth chats, and booking details get lost in the conversation.
Customers message salons on WhatsApp to ask about prices, timings and appointments. Staff are busy with clients, so replies come late or get missed, and customers book somewhere else. Many also ask for slots on days the salon is closed, which leads to long back-and-forth chats, and booking details get lost in the conversation.
The Solution
An AI assistant that replies on WhatsApp for the salon, 24/7. It answers questions about services and prices in Hinglish or English, and understands words like "kal" and "parson" to work out the actual date. If a customer asks for a day the salon is closed, it politely suggests the next open day. It can book more than one service in a single appointment. As soon as it has the name, services, date and time, the request is saved in a Google Sheet. Discount requests, cancellations and complaints go to the team by email.
An AI assistant that replies on WhatsApp for the salon, 24/7. It answers questions about services and prices in Hinglish or English, and understands words like "kal" and "parson" to work out the actual date. If a customer asks for a day the salon is closed, it politely suggests the next open day. It can book more than one service in a single appointment. As soon as it has the name, services, date and time, the request is saved in a Google Sheet. Discount requests, cancellations and complaints go to the team by email.
Proof
A customer asked to book a hair spa "kal shaam 6 baje". The bot understood that tomorrow is Tuesday, when the salon is closed, and suggested Wednesday, 30 September instead. The customer then booked a hair spa and a facial together, and the request was saved in Google Sheets instantly, with no staff involved.
A customer asked to book a hair spa "kal shaam 6 baje". The bot understood that tomorrow is Tuesday, when the salon is closed, and suggested Wednesday, 30 September instead. The customer then booked a hair spa and a facial together, and the request was saved in Google Sheets instantly, with no staff involved.
Result
Every appointment request is captured, even outside working hours. The salon team gets a clean list of bookings in Google Sheets and only has to confirm the slot. No missed enquiries, no manual data entry.
Every appointment request is captured, even outside working hours. The salon team gets a clean list of bookings in Google Sheets and only has to confirm the slot. No missed enquiries, no manual data entry.
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Ready to Automate Your Business?
Ready to Automate Your Business?
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Book a free consultation and map the fastest path to an always-on sales and support experience.
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